Takeaway: It
may be tempting to build your business by offering to fulfill all your
clients’ needs. But be careful: Some services may turn out to be more
than you can handle.
If you’re a consultant, or you manage/own a
consulting business, you know there is only so much you can do. Limited
workforce, skill set, resources — there’s always something keeping you
from stretching your reach to bring in more clients and bigger business.
Here’s the thing. At some point, you may overreach and offer a
service you wish you had never placed on the table in front of your
clients. And you’ll wish someone had stopped you from offering that
service.
That’s where this list comes in. Here are 10 services you might want to think carefully about offering.
1: Hosted Exchange
If you don’t already have the technology in place for this, don’t
even go down that rabbit hole. It’s one thing to support in-house
Exchange or even help your clients with their third-party hosted
Exchange. But offering to host Exchange services brings a torrent of
possible issues, including failover, disaster recovery, and more
headaches than you’re probably prepared to handle. Unless you are ready
to take on what might be your biggest headache of all time, you should
avoid hosting Exchange services for your client. If, on the other hand,
you have the hardware, the pipes, and the staff… have at it.
2: Laptop screen replacement
If you’ve ever tried this, you know how much of a challenge it can
be. Not only is the actually replacement a chore, finding the right
screen can be a headache as well. You can take two laptops — same make
and model — and find two different screens inside. So unless you have a
reliable source of screens, where you can order specific models, this is
a task best left to the laptop manufacturers.
3: Hosted offsite backup
There are a plenty of options already in place for this, such as Carbonite and Mozy.
Though not perfect, they do work, and a third party is responsible for
the upkeep and management of the machines that handle the services. This
fits nicely in the same category as hosted Exchange — it’s not a
service you should be adding to your menu unless you know, with absolute
assurance, that your staff and infrastructure can handle the load.
4: HIPAA compliance
HIPAA compliance is crucial for industries that are governed by that
body. If a company fails a HIPAA compliance audit, it can get hit with
some hefty fines. Don’t be the company that audits the infrastructure
only to find out you were the indirect cause of the organization’s
failure to pass the audit. If that happens, there’s no guarantee that
those hefty fines won’t wind up weighing down your bank account.
5: Payment plans
At the end of the day, payment must be received. This is your bread
and butter, and if your clients don’t pay, you don’t eat. One of the
more frustrating issues consultants face is the client who’s eager to
upgrade and get working, reliable service — but not so eager to pay the
bill. This is slippery slope. I’ve seen IT bills upwards of one hundred
thousand dollars. Of course, these types of bills are not the norm, and
clients have signed off on figures like this. But typically, most
clients will do everything they can to hold off on payment — so some
will ask about payment plans. This is never a good idea. Not only are
you not getting your money in a timely fashion, you’re involving a third
party.
6: Video surveillance
This is another sticky wicket you probably don’t want to get involved
with. Video surveillance is an area best left to security companies.
Why? One of the big issues is knowing you are on call 24/7 and that you
are, ultimately, responsible for the equipment that provides human
safety and protection. It’s one thing to govern the protection of
software. But to be responsible for the lives within a company? That is
not something you want to be a part of in any way.
7: Smartphone support
I see two levels of smartphone support: You set up email on their
phone or you troubleshoot broken hardware and/or account information. If
you’re okay with supporting the former, you must make sure your clients
are aware that you do not, in any way, support the repairing of
smartphone/tablet screens, mobile accounts, or management of mobile
devices.
8: Printer repair
Printer repair is another loaded field where you could wind up
spending more time/money than the hardware is worth. Not only that, but
most consultants do not have the tools or the skills to truly repair
printers. This is a service best farmed out to a printer repair
specialist. Otherwise, you will have to stock tools and parts you may
have trouble getting. Besides, you don’t want to have to carry an
inventory of toner and ink cartridges.
9: Home theater install/support
You might think this one has no place in the world of computer
consultancy. But with the continued evolution of the television and
streaming media, the area between black and white is becoming very gray.
Do not give into the temptation. If you do, you’ll wind up being asked
to hang 72″ high def televisions and risking damage to a client’s home.
Unless you’re certified for this type of work, don’t even attempt it.
10: Home network cabling
This is another no-no for consultancies that falls under the umbrella
of “you break it, you fix it.” Working in a business building can
sometimes allow for a less-than-perfect run of cables and placement of
termination points. But in a home, people want everything perfect. And
running networking cables into finished walls is not something you want
to be messing with. You also run the risk of damaging home furnishings.
Stay out of the home as much as you can — unless you’re working on PCs
and networking equipment. Have a favorite cabling specialist in your
back pocket for these jobs.
Other services to avoid?
In the end, you might still offer some of these services. Just
thoroughly vet the offering before you make it public. Be sure you can
back up what you claim or you might find yourself with some unhappy
clients. And never expand your business until you know, without a doubt,
that you can handle the added workload.
Thanks & Regards,
"Remember Me When You Raise Your Hand For Dua"
Raheel Ahmed Khan
System Engineer
send2raheel@yahoo.com
send2raheel@engineer.com
sirraheel@gmail.com
send2raheel (skype id)
My Blog Spot
http://raheel-mydreamz.blogspot.com/
http://raheeldreamz.wordpress.com/
My Face book pages
http://www.facebook.com/pages/My-Dreamz-Rebiuld-our-nation
http://www.facebook.com/pages/Beauty-of-islam
http://www.facebook.com/pages/Health-is-wealth
"Remember Me When You Raise Your Hand For Dua"
Raheel Ahmed Khan
System Engineer
send2raheel@yahoo.com
send2raheel@engineer.com
sirraheel@gmail.com
send2raheel (skype id)
My Blog Spot
http://raheel-mydreamz.blogspot.com/
http://raheeldreamz.wordpress.com/
My Face book pages
http://www.facebook.com/pages/My-Dreamz-Rebiuld-our-nation
http://www.facebook.com/pages/Beauty-of-islam
http://www.facebook.com/pages/Health-is-wealth
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